Call Centers

We have technological solutions for your call center, with the flexibility, efficiency and simplicity of the cloud. Advanced tools and easy integration with your systems.

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+34 917 498 700

Digital Solutions for Call Centers

Today call centers have technological needs that help them to be more profitable and much more efficient. At Comunycarse we offer advanced technology for companies that use their telephones intensively. With customized solutions, both for large call centers and for those companies that have their small customer service department.

Our technology helps call centers to be more successful with the use of an IP telephony infrastructure, with recording calls for training and management of operators, as well as transcription and voice analysis tools (Speech Analytics). We can help operators to be more efficient, reduce costs in large infrastructures, maintenance or calls, and earn quality service for your customers.

Featured Solutions for Call Centers

Telefonía IP / Cisco

Cisco IP Telephony and Wifi

Optimize and get the best value in collaboration solutions; with a secure infrastructure, flexible, profitable and without the need to make large investments…

Grabación de Interacciones

Call Recording and Interactions Archiving

The most advanced technological solution for the total or selective recording of calls, SMS, Fax, eMail, agent screen, video call and other interactions…

Analítica de Voz / Speech Analytics

Speech Analytics

We can transcribe and analyze millions of calls to discover information about customers and improve employee performance…

“The Unified Communications project was necessary to carry out new procedures that would facilitate a better adaptation of the technological framework to the productivity and daily efficiency of the Quando Group.”

Conrado López Sánchez

Quando Deputy Director Group

Comunycarse Network Consultants

Comunycarse is a technological and digital consulting company with more than 25 years of experience in the design, implementation, management and maintenance of technology and digitization projects. We offer both Cloud Solutions and On Premise.

Our list of clients includes 80% of the IBEX 35 and more than 9,000 SMEs from all over Europe.