Call Recording and Interactions Archiving

The most advanced technological solution for total or selective recording of calls, SMS, Fax, eMail, agent screen, video call and other interactions.

Recording Calls for Companies

Recordia is a multi-platform convergent call and interaction recording service, which records landlines, mobile phones, emails, faxes and SMS, among other interactions. We help large companies and SMEs to capture, record, encrypt and store any interaction safely.

Record easily and efficiently under the Pay-Per-Use (SaaS) model. Record all interactions, save them for as long as necessary and easily retrieve them in a searchable format.

The service can also include the automatic transcription of calls, and later apply analysis that transforms the interactions into valuable data. The system can also be equipped with learning technology, which will make it easier to make predictions and find hidden results and ideas.

Recordia integrates with Salesforce and Microsoft Dynamics to incorporate the interactions that have been made with customers in your CRM. Without using or consuming the storage capacity of your CRM.

Solution for Recording Interactions

  • Global: Solution in the cloud with the ability to record locally or internationally, in one or several branches at a time
  • Scalable: Small businesses and large corporations can scale at any time as needed with financial predictability
  • Unified: All recordings converge on an intuitive and easy-to-use platform. Search easily between people, interactions or specific keywords
  • Centralized: Combines, stores, searches and analyzes all your recording through a centralized interface, for greater ease and convenience

Call us now!

+34 917 498 700

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Multimedia Recording

Integrates digitally or analogically with your switchboard, takes advantage of the information from your CTI server if it is available, records the agents’ screens.

Integration

Integrated with IP telephony platforms such as Cisco, Unify, Avaya, Asterisk and Alcatel, among others.

Security

Guarantees call recordings with secure links and sophisticated encryption algorithms, protecting against unauthorized access.

“Comunycarse provides us the tool we needed at Gas Natural Fenosa for the total call register in our emergency center, thus guaranteeing the safety of our customers and our company…”

Luis Miguel Sanchez

Director of New Technologies in Naturgy