We can transcribe and analyze millions of calls to discover information about customers and improve employee performance.
Analyzing the calls of your customers is the best way to understand how your business is performing. 92% of all interactions with customers occur over the phone and the information you access through the recording of calls can become a gold mine by obtaining information about customer satisfaction, turnover, employee performance, campaign effectiveness and service problems, among many others.
Reviewing and analyzing calls manually unsophisticated and not realistic. With our voice analysis solution you can transcribe and analyze 100% of recorded calls generate valuable information. You can also identify and automatically analyze keywords, phrases of interest, categories and topics discussed during calls in order to reveal trends, concerns and opportunities.
Fill out the following form to receive information about our Speech Analytics Solution, plans and prices.
The solution transcribes conversations with your customers in digital format.
It is capable of searching information among millions of calls. Get search results in a matter of minutes.
Discover customer opinions thanks to the tool’s suggestions.
“Communicating gives us the tools we need to improve the quality of service throughout our organization.”
Ana María Villanueva Ramiro
Supervisor, Call Center in-company